Whereas developer Construct A Rocket Boy has admitted to optimisation and technical points with its current motion recreation MindsEye, Sony is seemingly treating the sport prefer it did Cyberpunk 2077 again when it was first launched on PS4. As caught by Insider Gaming, in accordance with Reddit person MasterOfMoogles1995, Sony is approving of no-questions-asked refunds for MindsEye due to its technical points.
The Reddit person posted an image of their dialog with PlayStation assist. In one of many messages, the PlayStation assist workforce member acknowledges that the customer was right in declaring that MindsEye – not like what it says on its PlayStation Retailer web page description – will not be capable of run at 60 frames per second.
“It appears you’re right relating to optimisation for this recreation,” responded PlayStation’s assist workforce member. “The scenario is at present beneath investigation. However within the meantime, let’s proceed together with your refund request.”
Sony has traditionally been notoriously stingy about providing refunds for digital copies of video games purchased by means of PlayStation Retailer. As we talked about earlier, the final time this occurred was with Cyberpunk 2077’s PS4 launch, which had so many technical points, Sony finally ended up de-listing the sport from its on-line retailer.
One other dissatisfied MindsEye participant – WolfgangMishima – took to social media platform X to disclose their very own dialog with PlayStation assist. Within the dialog, the assist workforce member notes that whereas refunds for video games purchased from PlayStation Retailer aren’t sometimes allowed, the truth that the participant remains to be having issues with MindsEye with regards to its optimisation permits them an exception.
“I used to be checking if it was attainable to course of the refund for you and I’ve excellent news,” wrote the PlayStation assist workforce member. “Often, we’re not allowed to course of refunds for video games that had been downloaded due to the PlayStation Retailer cancellation coverage. Nonetheless, we perceive that you’re having points with the sport after the troubleshooting that you simply did and that you simply wish to request a refund for it, so we’ll do an exception and course of your refund as a goodwill gesture in your account.”
For its half, Construct A Rocket Boy just lately introduced that it is going to be rolling out a hotfix for MindsEye. The replace, slated for launch on PC first, shall be making its solution to PS5 and Xbox Collection X/S variations of the sport “as quickly as attainable.”
In its announcement the studio mentioned that its precedence with the replace was to enhance general optimisation for the sport on each the CPU and GPU entrance, in addition to in different methods, like warning gamers with pop-ups in the event that they attempt to run MindsEye with out options like Accelerated GPU Scheduling enabled.
“Proper now, our prime precedence is recreation efficiency,” wrote the studio. “We perceive that the necessities are excessive and have restricted the expertise for a lot of of you, and for this, we sincerely apologize.”
MindsEye was launched on PC, PS5 and Xbox Collection X/S earlier this week. For extra particulars concerning the recreation, take a look at our evaluate, the place we gave it a rating of 5 out of ten.
