Think about working right into a minor challenge with one of many buttons in your Steam Deck and being quoted as much as $227 for a repair. Nicely, for one unlucky gamer, it is a actuality, as Valve quoted as much as €200 for a “main restore” or €135 for a “minor restore.”
Whereas the Steam Deck nonetheless holds up as one of the best handheld gaming PC for most individuals, this pricey RMA quote is a trigger for concern. Worse nonetheless, the wording of Valve’s response makes it appear as if restore prices can solely improve, moderately than probably come down, ought to the difficulty be a easy repair.
In a publish to the Steam Deck Reddit web page, consumer weerg submitted a picture of their dialog with Steam Help, the place a complimentary restore or alternative is refused for a “mushy” R1 button, as the difficulty is decided to be the fault of the consumer, moderately than an issue that will have occurred throughout delivery.
The help agent then provides a repair by an “official accomplice” and estimates the prices to be €135 plus taxes. The message then goes on to state that if the restore crew finds “extra points” or if “the issue is extra extreme” than initially said, the prices might improve to as much as €200 plus taxes for a “main restore.” This works out to roughly $227 plus taxes primarily based on the present trade price.
Whereas nearly all of Steam Help interactions I’ve seen posted to the Steam Deck Reddit web page have been optimistic, this appears to be fairly the other. Nevertheless, it’s additionally vital to level out that Valve’s RMA isn’t a charity, and the price of repairs additionally covers delivery on each side, which might add up shortly.
The agent doesn’t power the restore, although, giving the choice to easily stroll away if the quote isn’t interesting. They even state that you would be able to carry out your individual repairs, with a hyperlink to a information with extra info, for those who really feel assured.
If you happen to’re eager to know extra in regards to the Steam Deck’s competitors, you’ll be able to learn our Ayaneo 3 evaluation and ROG Ally X evaluation to see how these Home windows-based handhelds examine.
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